IT Solutions COVID-19 Update

As the primary source of technology direction and support for most of our clients, Further Solutions Group is committed to helping them operate, collaborate, and grow, even during difficult times like these. This page outlines our approach to client services in response to COVID-19 and the challenges it has brought to our workforces and workplaces.

If you have any questions don’t hesitate to contact us

Office Status
IT Solutions quickly migrated to working remotely the week of March 16, 2020, and has been fully operational since then to address our clients’ needs. Our physical offices are mostly closed but we do plan to open gradually in accordance with state and local guidelines in the near future. All means of communication – phones, email, website, chat – are fully functional so reach out by whatever means you prefer.

Client Support
As prior to the pandemic, we’re actively monitoring all of our clients 24×7 and available to address all support requests. You should not see any interruption to your services. We know transferring to an all-remote workforce has its challenges but we’re here to help. Reach out to us if you have any issues or questions.
Contact us if you would like to discuss how we can implement or improve on security for your remote workforce, if you need to establish or add services to your business continuity plan, or If you want to discuss ways to improve your user experience or productivity.

Onsite Support
We know some support requests or updates will require one of our technicians to visit your company onsite. We’re following the guidelines from the Minsitry of health and the World Health Organization. We’re requesting all client employees interacting with our field staff to wear a face mask and practice social distancing. Our top concern is the health of our employees and our clients’ employees.

Not an Further Solutions Group Client?
If you find yourself without a plan or a plan that hasn’t worked the way you think it should, don’t worry. We’re fully capable of onboarding new clients in a safe and efficient manner, so contact us to set up a no-obligation consultation to see how we can help. We’re ready to address your short-term emergency needs, and help you establish long-term solutions for future success when the current situation is behind us.